CS - Certificate of Specialisation in Food Sales and Advice

Holders of the supplementary qualification “Food Sales Advisor” work in a food retail environment. They adopt a proactive sales approach whilst complying with health and safety regulations relating to foodstuffs and prepared foods.  They help to develop personalised and long-term customer relationships.

Upon completion of the training, the candidate will be able to:

• stock the sales area with food products
• showcase the product range
• advise on and sell these products
• build customer loyalty and develop commercial relationships.

This Level 3 specialisation certificate is divided into two skill blocks. Each unit corresponds to a skill block and an assessment, for which candidates receive a certificate recognising the acquisition of the skills comprising each block. The qualification is awarded upon achieving an average mark of over 10/20 across all assessments. Candidates who have already successfully completed certain skill blocks may be exempted from the corresponding assessments.

The training is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote hands-on, progressive learning.

BC01 - Promoting the food product range as part of a quality-focused approach

Stocking food products:

• Carrying out daily stock-takes
• Assisting with orders
• Receiving, check and store goods
• Manage waste and returns
• Organise and maintain workspaces

Showcase the product range

• Preparing and packaging products
• Applying labelling rules
• Stocking products on the shelves
• Creating, installing and updating signage
• Displaying, and present products in an appealing way
•  Keep the shelf in a saleable condition

BC02 – Implement, personalise and develop customer relations 

Advise and sell

• Welcoming customers
• Identifying and clarifying customers’ needs
• Adapting to the sales context and customer behaviour
• Presenting food products and making sales pitches
• Advising customers
• Take orders in-store and online
• Offer up-selling opportunities and personalised related services
• Process payments and carry out related transactions

Develop sales and build customer loyalty

• Organise sales promotions
• Contribute to digital sales communications
• Present and implement customer loyalty tools
• Finalise personalised customer service
• Identify the type of complaint and propose an appropriate solution

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP37105, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Have a Cap Equipier Polyvalent du Commerce (level 3) or equivalent.

Good level of oral and written French (B2)

Interpersonal skills, organisation, hygiene.

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the CFA de l'Académie de Nice disability referent.

Equivalences and gateways: to be studied on a case-by-case basis depending on the candidate's background.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Assessment tests may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails the qualification, they retain credit for the modules they have passed and may retake the remaining examinations at a later date. The modules passed remain valid for 5 years

Have a Cap Équipier Polyvalent du Commerce (level 3) or equivalent.

Registration for the CFA de l'Académie de Nice: cliquez ici

In apprenticeship: Training is available up to 3 months after the start of the course, subject to validation of your application, the assignments given in the host organisation (diploma compliance) and available places

Sectors of activity:

• local food retail outlets, whether sedentary or non-sedentary, with or without a production workshop,
• traditional mass retail trade sections.

Type of jobs available: Food sales consultant

Access for people with disabilities

This is the first training session; we do not yet have any quality indicators.

Our indicators can be viewed on the website: cliquez ici