Professional qualification: Administrative and reception clerk

-    perform routine secretarial tasks: present, enter and update professional documents using office automation tools and optimise the operation of the organisation's generic messaging system.
-    to welcome visitors, deal with telephone calls, receive and send mail;
-    to carry out the research required to respond to requests for information both internally and externally.

Trained in interpersonal techniques and new communication technologies, and with a good command of the basic functions of office software, by the end of this apprenticeship you will have developed autonomy, a sense of organisation, a spirit of initiative, speed of execution and adaptability to the work context.

A profession, an apprenticeship

Professional contexts of practice: issues, expectations, responsibilities, functional links, organisation.

- Knowledge of the company and its environment.

- Methods of work, organisation and time management.

Certificate of professional skills 2: Assuring the reception of a structure
Welcoming and guiding visitors and employees
Handling telephone calls
Responding to internal and external requests for information

• Professional qualification from the Ministry of Labour Level 3 (CAP)

Find out more about this qualification (RNCP36803, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

No particular pre-requisites.

Desired professional skills: ability to organise and concentrate, fluency in oral and written expression, enjoyment of contact and interaction.

12 people

• Fully classroom-based training

• Personalised course

• Room equipped with networked computer workstations

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Course evaluations (ECF)

Tests at the end of training (One-off evaluation)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Apprenticeship training: Training is accessible within a minimum of 48 hours subject to validation of your application and the position in the company (diploma compliance) and this until the end of the 1st month of the start of the action.

• to 10 apr 2025 09h00
         Atelier de Formation Individualisée - 14, rue Jean-François Leca - Marseille 2ème
• to 17 apr 2025 09h00
         Atelier de Formation Individualisée - 14, rue Jean-François Leca - Marseille 2ème
• to 28 apr 2025 09h00
         Atelier de Formation Individualisée - 14, rue Jean-François Leca - Marseille 2ème

Contact us to register for a meeting.

AFI : 04 91 62 94 94 

Please come with a CV, covering letter, valid ID

This course leads to the following careers: company administrative officer, office clerk, administrative clerk, data entry/text processing operator, receptionist.

You will be able to work in all types of organisation: private, public, commercial or non-commercial, whatever the sector of activity.

Access for people with disabilities

Transport

Tramway line 3: Dame République station
Or Metro line 2: Joliette station

- learning activities based as closely as possible on the conditions in which the profession is practised.

- a personalised pathway at the heart of a group learning system.

- validation throughout the support pathway based on and programmed according to the progress made by each individual.

- preparation for the final professional placement test thanks to numerous professional micro or macro simulations.

Success rate: 50% out of 1 person sitting the exam

.

Satisfaction rate: 100% out of 1 person who responded to our satisfaction survey

Overall job integration rate: 100%

Integration rate into the target profession: 100%

Recommendation rate: 100% out of 1 person who responded to our satisfaction survey

Our indicators can be consulted on the website : cliquez ici