Sales consultant vocational qualification

At the end of their training, sales advisers will be able to:

- carry out their activity in a multi-channel environment

- sell products and associated services requiring the provision of advice and demonstrations to a clientele of private individuals and sometimes professionals.

- to take into account the entire marketing system: point of sale and internet.

- to take part in the running and animation of the department and contribute to the results of his/her shelf or point of sale according to the objectives set by his/her hierarchy.

- to sell as an expert advisor, analysing the customer's needs and expectations in order to build an individualised sales pitch, deal with objections, negotiate, conclude the sale and take leave.

- negotiate face-to-face for products or services and contribute to the animation and results of a shelf or point of sale.

- regularly monitor the e-reputation on social networks and build a lasting relationship with customers via social and professional networks.

Discovering the profession: professional environment, issues, conditions of practice,expectations, positioning

Certificate of professional skills1:contribute to the commercial efficiency of a retail unit in an omnichannel environment

• Ensure professional and commercial intelligence
• Participate in the management of retail flows
• Contribute to merchandising
• Analyse and report on commercial performance

Certificate of Competencies 2: Improving the customer experience in an omnichannel environment

• Representing the retail unit and helping to enhance its image
• Advising the customer by conducting the sales interview
• Following up sales
• Contributing to customer loyalty by consolidating the customer experience

Communicating
Adopting customer-oriented behaviour
Mobilising digital environments

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37098, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Have a level V diploma or equivalent level of experience.

Have a faithful representation of the profession.

Project yourself positively in this sales and advice profession.

Be willing to accept prolonged "standing" stations.

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

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Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more blocks of skills

In the event of partial validation of the certification, the period of validity of the modules obtained is : 5 years.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Integration into employment as:

-Salesperson
-Expert salesperson
-Advisory salesperson
-Technical salesperson
-Sales advisor

Access for people with disabilities

- learning activities based as closely as possible on the conditions in which the profession is practised.

- a personalised pathway at the heart of a group learning system.

- validation throughout the support pathway based on and programmed according to the progress made by each individual.

- preparation for the final professional placement test thanks to numerous professional micro or macro simulations.

Success rate: 100%

Satisfaction rate: 90%

Breakage rate of apprenticeship contracts signed: 0%

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