MC Supplementary qualification in Reception

This sandwich course is eligible for the CPF.

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from 28 Oct 2024 to 17 June 2025

The "Mention Complémentaire Accueil Réception" is a one-year post-baccalaureate course that prepares students for the job of receptionist.

C01 - Selling the establishment's services

Implementing differentiated reception procedures

Implementing negotiation

Selling the establishment's room product and services

Implementing procedures for restoring the workstation

Applying the company's commercial procedures

BC02 -. Administrative follow-up of customers

Implement and apply administrative and management procedures in accordance with current regulations

Analyse and evaluate results and situations (quality approach, building customer loyalty)

Processing the customer file from booking to monitoring departure

Recording, invoicing, cashing in and controlling sales for the establishment

BC03 - Reception and communication

Establishing and ensuring the reception relationship, from booking to customer departure

Informing, informing the customer

Sending and receiving information internal and external to the company

Implementing an information search and processing process

Implementing information procedures

Diploma from the Ministry of National Education and Youth Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37921, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1,025 hours, including 525 hours in a company and 500 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

All audiences

Bac technologique (STT) ou général ou professionnel ou niveau IV et 3 ans d'expérience professionnelle.

It is advisable to have a good ability to adapt to timetables, a keen sense of organisation, interpersonal skills as well as an interest in modern languages.

16 people

Teaching method

Fully classroom-based training

Teaching methods

Group lessons

Equipment

Educational flat
Resource centre
Equipped technical platforms
Room equipped with networked computer workstations
Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

Possibility of post-training support (continuation of diploma course towards, in particular, a BTS MHR or direct integration into employment)

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

National Education certified teachers, Bac +3 trainers with significant experience in adult education, professional contributors.

Expert assessors in the observation and analysis of results (mastery of skills).

Experienced trainers in the individualisation of learning.

Tests at the end of training (one-off assessment)

In-service assessment (CCF)

Professional portfolio

Professional project

Interview with a professional jury

Possibility of validating one or more blocks of skills for which the duration of validation is lifetime

Total price incl. VAT : 7500.00 €
Hourly rate incl. VAT : 15.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

from 28 Oct 2024 to 17 June 2025.