DSP - Tourism management: hospitality, reception and customer experience

The Diplôme de Spécialisation Professionnelle (DSP) is a diploma at level 4 of the French qualifications grid, awarded by a higher education establishment after a year's training following the baccalauréat. It confers the same rights on all its holders, regardless of the institution that awarded it. Access is selective. Its primary purpose is immediate professional integration. It therefore certifies a set of skills corresponding to a professional target, and includes a significant amount of work experience.

This course is structured around four skill blocks:

BC01 - Acting responsibly within a professional organisation

Situating one's role and mission within an organisation in order to adapt and take initiatives
Respecting the principles of ethics, deontology and environmental responsibility
Working in a team and network as well as autonomously and responsibly in the service of a project
Analysing one's actions in a professional situation, self-evaluate in order to improve one's practice

Take into account the issue of disability and accessibility in each of one's professional actions

BC02 - Communicate orally and in writing in a professional context

Write a text, report, project, letter according to the standards of communication and the use of language.

Speak in a professional context, respecting the codes and usages.

Communicate in a foreign language.

Use digital tools related to the professional field.

BC03 - Gathering tourist demand, informing and advising the customer

Structuring, organising and distributing tourist and leisure information using appropriate communication media

Welcoming customers and informing them about a region's tourist offer

Welcoming customers with disabilities and proposing adaptations in line with the situation

Advising customers in response to their needs, to the possibilities offered by the area, incorporating data on changes in tourist behaviour

Sell a service or product linked to a tourist activity, sports or leisure activity

BC04 - Participate in the design, organisation and production of a tourist product or event

Manage customer databases in compliance with regulations

Organise the conditions of a tourist stay, cultural, sporting stay for a clientele

Create and implement festive, cultural events

Participate for your structure in the network of local players in the field of tourism (tourist offices, players in the local tourism ecosystem....)

• Diploma awarded by the CNAM - Conservatoire national des arts et métiers (National Conservatory of Arts and Crafts) Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37202, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Have a baccalaureate in technology (STT) or a general or vocational baccalaureate or other level IV diploma with an orientation towards the tourism sector.

16 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to the training course.

Interviews, remediation with the educational referent and/or company referent during the course.

Taking account of beneficiary satisfaction during and at the end of the training course.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Tests at the end of the course (One-off assessment)

Activity report

Assessment

Positioning test by appointment.

Interview by appointment.

Pre-registration file to download cliquez ici

Voews on Parcoursup.

To work in companies in the tourism sector in the following occupations:

- Local tourism agent

- Tourism host

- Tourist stay adviser

- Tourist reception agent

- Tourist reception officer

- Local representative of a receptive agency

Access for people with disabilities

Catering

School canteen, cafeteria

Transport

BUS 60 or 845 Stop Place Clémenceau

New training course for the start of the 2024 academic year