CAP (vocational training certificate) for multi-skilled tradespeople

Objectives:

The holder of the "CAP Équipier polyvalent du commerce" diploma carries out his/her activity in an omnichannel context within a commercial unit that distributes products and services. To do this, they comply with health and safety rules.

On completion of the course, they will be able to:
- receive and monitor orders and parcels;
- contribute to supplying and enhancing the commercial unit;
- welcome, inform, advise and support customers throughout their purchasing process.

BC01 - Receive and track orders

- Participate in placing supplier orders
- Receive
- Store
- Prepare orders for customers

BC02 - Showcase and stock

- Stock, shelving and tidying according to the nature of the products
- Showcasing the products and the sales area
- Taking part in product packaging operations
- Installing and updating signage
- Combating shrinkage and taking part in inventory operations

BC03 - Advising and supporting customers during their purchasing journey

- Preparing their working environment
- Making contact with the customer
- Supporting the customer journey in an omnichannel context
- Finalising customer care
- Receiving routine complaints

BC04 - Prevention - Health - Environment

- Applying a method for analysing an everyday situation and documentation
- Relating a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure
- Propose a solution to a health-related problem, environment or consumption and argue for a choice
- Communicate in writing and orally using clear syntax and appropriate technical vocabulary
- Act in an emergency situation

BC05 - French

BC06 - History - geography - Moral and civic education

BC07 - Mathematics and physics-chemistry

BC08 - Physical and sports education (for apprentices)

BC09 - English

• Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP40994, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Level 3ème or equivalent experience.

24 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr

For beneficiaries with disabilities: examination of possible adaptations (reception, training and certification arrangements, compensation arrangements): contact: referent.handicap@greta-cfa-84.fr

Interviews, remediation with the educational referent and/or company referent during training.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

Trainers experienced in individualised learning.

Contrôle en cours de formation (CCF)

Evuves en fin de formation (Évaluation ponctuelle)

Possibilité de valider un/des blocs de compétences

En cas de validation partielle de la certification, la durée de validité des modules obtenus est de : 5 years

Positioning test and interview by appointment: accueil@greta-cfa-84.fr

Pre-registration link: cliquez ici

Contact us to register for a meeting
accueil@greta-cfa-84.fr

Enter employment in positions:

- self-service employee, supermarket, department.

- multi-skilled team member: checkout, retail,

- salesperson in fresh produce, general food, utility products, ready-to-wear, clothing.

Continue your studies in the retail sector: BAC PRO Commerce and sales trades, reception trades, ...

Access for people with disabilities

• • Number of learners * : 15
  Number of learners sitting the exam : 15
  • Satisfaction rate * : 100%
  • Exam pass rate * : 100%
  Integration rate at end of course *: 40%Integration rate into the intended profession *: 93%Study continuation rate *: 60%
  Turnover rate * : 7%
  
  • Dropout rate * : 0%

  * Reference period 01/09/2024 to 30/07/2025, calculated on the number of responses obtained

  **Results calculated on the number of candidates submitted

• Opportunities: Direct access to employment in all types of business
  
  
• Further career path : Bac Pro Métiers du Commerce et de la Vente
  
  
• Parcours Réussite :
  • Mélissa continued on to the Bac Pro Métiers du Commerce et de la Vente (Mention AB), then entered the BTS MCO. She is currently preparing her exams for the 2025 session.

• Added value:
  

  GRETA CFA Vaucluse | Avignon | Facebook

  GRETA-CFA Vaucluse (@gretacfa.vaucluse) - Instagram photos and videos

  GRETA-CFA Vaucluse | LinkedIn

  GRETA-CFA VAUCLUSE - YouTube 
  

Our indicators can be viewed on the website : cliquez ici