Bachelor's degree in insurance claims management

At the end of the course the trained professional will be able to:

- Manage the relationship with the client and/or all parties involved in the claim;

- Investigate the case in a specific legal and technical environment;

- Settle property and civil liability claims under conventions as under common law, in compliance with internal procedures;

- Negotiate with the insured or third-party victim throughout the management of the case with a view to a final agreement;

- Contribute to the completion of cross-disciplinary projects.

Skill block 1: Managing the relationship with the customer and/or third parties involved in the claim

- Welcoming and listening to the customer who comes to report a claim.

- Communicate about the handling of the claim with the insured victim and/or third parties involved.

Skill block 2: Instructing the case in a specific legal and technical environment

- Determining the level of assumption of the claim by the insurer and the investigative measures to be taken

- Assessing the potential overall cost of the claim

Skill block 3 : Settling the claim in compliance with internal procedures

- Negotiating and then settling the amount of compensation due in compliance with internal anti-money laundering procedures

- Exercising recourse against the party responsible for the claim or its insurer within the time limits imposed by law or the applicable interprofessional agreement.

- Handle customer claims as part of claims management or following settlement of the case.

- Analyse and process summonses or subpoenas

Skills block 4:Negotiate throughout the management of the file with a view to a transaction

- Negotiate with the client and/or the parties involved, the financial and strategic elements to reach a final "client" oriented solution while preserving the interests of the insurance company.

- Manage potential conflict situations with the insured and/or third parties involved.

- Propose an insurance solution to address any shortcomings detected during the management of the claim.

Skill block 5: Contributing to the implementation of cross-functional projects

- Contributing to the development of specifications in his/her field of activity in order to provide his/her expertise as part of a company project.

- Working in a multidisciplinary team as a contributor to achieve a common objective

• Professional certification

Find out more about this qualification (RNCP34171, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

- Have a faithful representation of the job and a good motivation to do it

- Hold a Bac+2 (Level 5) diploma or a Validation des Acquis Personnels et Professionnels (VAPP)

15 people

• Fully classroom-based training

• Group lessons

• Resource centre
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning prior to entry to the course.

Interviews, remediation with the educational referent and/or company referent during the course.

Insurance professionals

Trainers experienced in the individualisation of learning.

Teachers certified in National Education, Bac +3 trainers with significant experience in adult training, professional speakers.

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

:

Integration into employment in:

• Claims manager
• Claims adjuster/adjuster
• Claims writer/Claims benefits manager
• Complex claims manager or writer
• Manager Major claims consultant
• Major bodily injury claims manager
• Penal defence and recourse manager/Claims lawyers
• Complex claims research manager

in insurance companies, bancassurance companies, agencies or insurance brokerage firms. They may also work, in a claims department, in a large company with a claims management department or in an organisation such as the French Central Bureau or the Guarantee Fund, or even for a local authority.

Access for people with disabilities

Transport

Métro 1 or 2 : Gare St Charles
Then 1 min walk

This course, which prepares students for a Bachelor's degree, is organised in partnership with IFPASS (Institut de Formation des Professionnels de l'Assurance)