TP - Medical and administrative assistant secretary - SAMA

The medico-administrative assistant secretary is the patient's first point of contact and works closely with the healthcare professionals in a medical facility.

At the end of the training course, the trainee will be able to:

• Welcome, inform and guide patients while respecting the rules of confidentiality and ethics
• Manage the administrative activities and planning of a medical structure
• Manage and monitor the patient file from an administrative and medico-administrative point of view
• Produce and process professional medical writings (transcription, (transcription, formatting, distribution)
• Coordinate information between the various players in the patient pathway
• Effectively use digital tools and business software
• Adopt an appropriate professional stance (communication, rigour, discretion, management of sensitive situations)

The training is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions in order to promote practical and progressive learning.

BC01 – Welcoming patients and carrying out routine administrative tasks in a medical facility

•  Welcoming, informing and directing patients
• Manage healthcare professionals’ schedules and diaries
• Handle patients’ administrative and financial matters
• Communicate administrative and medical information in writing, both internally and externally

BC02 - Assist healthcare professionals within a medical facility in monitoring and coordinating the patient’s care pathway  

•  Ensure the medical and administrative follow-up of the patient’s file
• Transcribe, check and format medical documents
• Provide information on access to the patient’s medical file or prepare the relevant documents 

The assessment components are as follows:

• Professional scenario: 3 hours 45 minutes, based on a case study set in the fictional context of a medical facility.
• Part 1: written scenario (duration: 3 hours 00 minutes)
• Part 2: oral scenario (duration: 00 hours 45 minutes)
• Technical interview: 20 minutes
• Final interview: 15 minutes
• Total duration of the assessment for the candidate: 4 hours 20 minutes

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables students to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP40800, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

There are no specific prerequisites, operational use of office software and customer management platform will be a plus.

Speaking a second language (English) will be a plus in the context of welcoming foreign beneficiaries

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Equivalences and gateways: to be studied on a case-by-case basis depending on the candidate's background.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Positioning test by appointment.

Interview by appointment.

Apprenticeship training: Training is available within a minimum of 48 hours, subject to validation of your application and the position in the company (diploma compliance), until the end of the 1st month in which the action begins.

Further study

FCIL medical secretary

FCIL medical-social secretary

Medical and medical-social secretary (French Red Cross)

Sectors of activity:

• Public and private healthcare establishments such as hospitals, specialist hospitals, clinics...

• City-based structures such as doctors' surgeries, maisons de santé, health centres, medical imaging centres, medical analysis laboratories...

Type of jobs available:

• medical secretary

• medical assistant secretary

administrative and medical secretary

medical administrative assistant

Access for people with disabilities

1st training session, we have no Quality indicators.