CAP (vocational training certificate) for multi-skilled tradespeople

Objectives:

The holder of the "CAP Équipier polyvalent du commerce" diploma carries out his/her activity in an omnichannel context within a commercial unit that distributes products and services. To do this, they comply with health and safety rules.

On completion of the course, they will be able to:
- receive and monitor orders and parcels;
- contribute to supplying and enhancing the commercial unit;
- welcome, inform, advise and support customers throughout their purchasing process.

BC01 - Receive and track orders

- Participate in placing supplier orders
- Receive
- Store
- Prepare orders for customers

BC02 - Showcase and stock

- Stock, shelving and tidying according to the nature of the products
- Showcasing the products and the sales area
- Taking part in product packaging operations
- Installing and updating signage
- Combating shrinkage and taking part in inventory operations

BC03 - Advising and supporting customers during their purchasing journey

- Preparing their working environment
- Making contact with the customer
- Supporting the customer journey in an omnichannel context
- Finalising customer care
- Receiving routine complaints

BC04 - Prevention - Health - Environment

- Applying a method for analysing an everyday situation and documentation
- Relating a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure
- Propose a solution to a health-related problem, environment or consumption and argue for a choice
- Communicate in writing and orally using clear syntax and appropriate technical vocabulary
- Act in an emergency situation

BC05 - French

BC06 - History - geography - Moral and civic education

BC07 - Mathematics and physics-chemistry

BC08 - Physical and sports education (for apprentices)

BC09 - English

• Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP40994, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 800 hours
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Level 3ème or equivalent experience.

16 people

Teaching method

• Fully classroom-based training

Teaching methods

• Group lessons

Equipment

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the Académie de Nice CFA disability referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

In-course assessment (CCF)

Tests at the end of training (One-off assessment)

Total price including VAT: €11700.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Registration with the CFA de l'Académie de Nice: cliquez ici

Assessment of the application by the UFA du Parc Impérial

Interview by appointment

In apprenticeship: The training is accessible up to 3 months after the start of the course, subject to validation of your application, the assignments given in the host structure (diploma compliance) and available places

.

Enter employment in positions:

- self-service employee, supermarket, department.

- multi-skilled team member: checkout, retail,

- salesperson in fresh produce, general food, utility products, ready-to-wear, clothing.

Continue your studies in the retail sector: BAC PRO Commerce and sales trades, reception trades, ...

Access for people with disabilities

Accessible to people with disabilities
. The premises available for apprenticeship training can accommodate people with reduced mobility.

Catering

A school canteen and a foyer are available during term time. Outside school hours, there are a number of private restaurants around the school.

Transport

The establishment is served by the city bus and St Philippe station is a 20-minute walk away.

Success rate: 100%

Satisfaction rate: 100%

Termination rate for apprenticeship contracts signed: 45.9%

Continuation rate: 50%

Overall employment rate: 22%

Integration rate into the target profession: 50%

Interruption rate during training: 24%