BTS Banking

At the end of his/her training, the holder of this BTS will be able to:

- welcome customers and support them throughout their journey, whatever the communication channel available to them, ensuring the quality of the service provided and the adaptation of the proposal formulated with a view to building customer loyalty and developing a relationship of personalised trust based on knowledge of each customer;

- deal with most of the day-to-day problems faced by private individuals in the areas of day-to-day banking, investment, credit, personal, property and liability insurance ;

- to develop business quantitatively and qualitatively by applying the commercial policy of the institution or network of institutions in compliance with safety rules, regulations and ethics specific to the sector of activity ;

- to provide advice and technical expertise corresponding to each customer's request and situation while controlling financial risks and drawing on partners inside or outside the institution;

- to ensure an organisational, legal, economic and sectoral watch that enables an up-to-date and coherent response to be provided to the customer, in compliance with the prudential and regulatory framework.

The training is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 - SUPPORTING THE CUSTOMER’S JOURNEY THROUGH BANKING AND FINANCIAL SERVICES

- Supporting the customer journey

- Directing the customer to the appropriate internal or external contact

- Handling day-to-day alerts

- Supporting digital usage

BC02 - BUSINESS DEVELOPMENT

- Implementing sales initiatives

- Preparing for consultative selling

- Conducting advisory sales sessions

- Strengthening customer relationships

BC03 - ADVICE AND EXPERTISE IN BANKING AND FINANCIAL SOLUTIONS

- Opening and managing bank accounts

- Providing and managing payment methods

- Designing a savings solution

- Designing an insurance solution

- Development of a financing solution

BC04 - MONITORING OF ORGANISATIONAL, LEGAL, ECONOMIC AND SECTOR-SPECIFIC DEVELOPMENTS

- Providing clients with information on the French, European and international financial systems

- Monitoring developments in the banking, insurance and finance markets

- Integrating into a work team

- Carrying out professional activities within the legal framework specific to the financial system

- Conducting economic and social monitoring

GENERAL KNOWLEDGE AND COMMUNICATION SKILLS

- Expressing oneself orally in a continuous manner and then interactively, adapting to the context

- Presenting arguments in writing

- Making effective use of business correspondence

- Understanding and interpreting a text, and analysing intertextuality

- Drawing on shared cultural knowledge

MODERN FOREIGN LANGUAGE - English at CEFR Level B2

- Oral comprehension, expression and interaction

- Written comprehension, expression and interaction

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real working world.

• Diploma from the Ministry of Higher Education and Research Level 5

Find out more about this qualification (RNCP38381, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Bac technologique (STT) ou général ou professionnel ou niveau IV et 3 ans d'expérience professionnelle

4 apprenticeship places

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning prior to entry into training.

Equivalences and gateways: to be studied on a case-by-case basis depending on the candidate's background.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Assessment tests may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails the qualification, they retain credit for the modules they have passed and may retake the remaining examinations at a later date. The modules passed remain valid for 5 years

Applications on Parcoursup and pre-registration via the link: cliquez ici

In apprenticeship: Training is available up to 3 months after the start of the course, subject to validation of your application, the assignments given in the host organisation (diploma compliance) and available places

Insertion into a position as an individual customer adviser

to be exercised in a branch, in entities responsible for "transaction processing" or in remote relations structures of banking, insurance or financial institutions and networks.

With a very good record, further study is possible in a professional degree in the field of banking-finance.

Access for people with disabilities

The establishment has been restructured: one building dedicated to higher education courses, another to high school students, a CDI, alongside a garden with a green theatre

Catering

A restaurant and cafeteria

Bakeries, snack bars, restaurants and food shops nearby

Transport

By train: Juan les Pins station 5 minutes away and Antibes station 30 minutes away

By bus: ENVIBUS lines 1 and 6

Learning dynamics built on professional simulations and group mobilisation
Experience of trainers and expertise in the content and expectations of the diploma

Our indicators can be viewed at: cliquez ici